Every enterprise small or big consists of routine work which no one is ready to do. This day-to-day manual work consist of a series of activities such as data extraction, invoice processing, maintaining consumer data, validating files and other tedious works. But on the contrary, all this work is equally important for any enterprise. Most importantly, we need a good amount of work force in order to manage such tedious work. Therefore, a solution to this problem is the new technology marvel of IT- industry Robotic Process Automation (RPA). We hear a lot about how automation will change the world and ease the manual work. On the other hand, it gives rise to the question that will there be job insecurity due to democratization of RPA. Let us understand the true picture behind it.
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What is Robotic Process Automation (RPA)?
Consider an instance where you want to publish an article on various social media platforms every day at a specific time. Would you like to manually do it for each and every article? Obviously NOT! Generally speaking, it will cost you a lot and would be laborious for you as well. Instead you could make a robot to do such tedious tasks for you. You could just configure computer software or a robot to interpret the human actions and imitate them. In the case above, you can configure a robot to publish an article every day on a given timeline. Doing this, will not only cost you less but will also be less tedious for you. This is just one given instance of what Robotic Process Automation or RPA can perform. Hence, RPA is the process of automating processes with the help of robots or software to reduce human intervention.
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Technologies like IoT, Artificial Intelligence, SAP, Big Data analytics have digitized the IT-industry significantly. In this digital industry corporates are adopting automation rapidly and performing most of their routine tedious work using RPA. This work can be validating files, filling invoices, sending daily mails and much more. Robotic Process Automation has a huge impact on workforce of the current world. Let us have a look at the impact of RPA :-
1. RPA shifts the human focus to more sophisticated skills
Rapid innovation in technologies has changed the work culture of business sector over a broad spectrum. These days corporates are using AI based RPA robots in order to perform tedious and repetitive tasks. Robotic Process Automation has evolved to a great extent as far as business operations are concerned. RPA can perform various tasks for all kinds of enterprises be it finance, IT, customer relationship etc. Since these automated robots perform most of the tedious tasks, humans can shift their focus to acquire sophisticated skills to fit into this new business model. On the other hand, these RPA robots require advance AI and machine learning configuration to increase the efficiency and scalability across different enterprises. Thus, hybrid business structure is developed where humans and robots work under one shed.
2. RPA transforms how organization engages with customers and employees
Next generation technologies like Blockchain, AI, Big data, Machine Learning etc. leverage the customer journey and experience to another level. It is equally important for the enterprises to have a workforce that can apply such technologies effectively. Every enterprise needs a loyal customer relationship. There are two building blocks for any business to earn maximum profit and to reach great heights. First is their customer relationship and the other is employee loyalty. RPA when coupled with technologies like AI/ML will transform how the organizations engage with employees and the customers. When it comes to employee tasks that are repetitive in nature will be displaced by RPA. This will create a thirst in employees to learn new skills in order to stay in pace with the current business market. As usual, future jobs are now shifting from repetitive tasks to more creative tasks.
3. RPA will open the gates for new jobs
Robotic Process Automation is a rapidly emerging technology. It has fixed its place in the future of global business market. It is important to realize that companies are acquiring agile methodologies these days and so the nature of jobs also changes. In particular the modern job protocol promotes productivity and efficiency enhancement processes. RPA refers to soft robots which automate the repetitive task performed by humans. RPA tools are cost effective and have the ability to perform various business processes across variety of enterprises. Multiple business sectors are now able to see the need as well as benefits of RPA tools. This in turn will open the gate to new job roles and will create a demand for skilled RPA professionals. In addition to this it will also encourage other job profiles such as analysts, solution architect, project manager etc. Likewise the current workforce needs to upskill themselves so as to survive in this dynamic ecosystem.
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Technology is like a gun in hand. It will fire the bullet in the direction towards which the person points. To summarize, we are entering into the fourth industrial revolution. Use of RPA will give us the opportunity to get rid of the repetitive monotonous work. It will also shift our work focus towards complex problem solving and creative thinking which is the key to success in business. Robotic Process Automation with AI will give rise to quality job roles and will bring high level productivity to any business models provided. Above all, automation applied to an inefficient operation will magnify the inefficiency so use it wisely.